Why I have moved to Linux – kind of

Due to unusual circumstances, I find myself inthe fortunate position of possessing not just one but three personal computers.

One is a full-fat desktop that’s my main machine, another is a full-fat laptop that serves the same purpose when I’m on a business trip away from home. And the third, gifted to me by Lenovo as an apology for messing me about (a superb exercise in customer relations), consists of a netbook for when I’m just out and about.

That’s the machine with Ubuntu on it.

What about the others? It’s as simple as this: both have installed on them apps that simply don’t have have Linux equivalents. I like Ubuntu, especially as, unlike Windows, it stops and starts exactly as you’d expect it to.

Windows has never done this, either on the desktop or laptop. Either it won’t startup properly, or it’s lost a setting somewhere, or it won’ sleep reliably, and wakes up to leave me with a dead battery. Ubuntu has never done this.

Ubuntu happily runs OpenOffice, Thunderbird and Firefox, along with a small number of other comms apps such as Pidgin. I like the interface too.

But Ubuntu won’t run Adobe Lightroom or Photoshop, or a number of other (for me) must-have apps. When the equivalents turn up I’ll be there.

Until then, Windows remains in pole position…

New wave of real-time collaboration arrives?

When it comes to document collaboration, things can only get better. We’ve seen Google Wave make a splash (sorry) and, together with collaboration tool Google Docs, you could live and work without ever loading any software. Ever.

But this approach has limitations, not least of which is that you can only use the Google-hosted applications, you don’t get to choose your applications, and you really only get the full benefit when all your data is hosted by Google.

Scary? For some — especially financial and similar enterprises encircled by legislative constraints and cautious customers — yes. Even the rest of us might not feel entirely comfortable about it.

One new company, oneDrum, reckons it’s got an answer: keep the applications and documents you use every day and collaborate with colleagues and others in real time using its Java-based (and so platform-independent) platform.

oneDrum is a British company that’s most of the way towards launching a serious competitor to Google Wave and Google Docs. CEO Jasper Westaway welcomes Wave because, you guessed, it helps educate the market and validate the concept. “Without them, we wouldn’t have gone to the market with this”, CEO Jasper Westaway told me.

Westaway says that what he likes about Wave is the way that it blurs the lines between conventional email, IM chat and so on; oneDrum does the same but you can use any application you like. oneDrum’s eponymous platform is set to launch by the end of July.

I tried it. While the software is a bit flaky — it’s still a private beta — it allows users of Microsoft Office applications to open applications and share documents. If you share a spreadsheet, for example, you can each edit the same sheet transparently, with changes appearing instantly on a cell-by-cell basis as if you had made them locally.

An example scenario could involve a sales manager who sees a presentation being opened up by a junior member of his sales team, and changes being made that aren’t relevant for the client the junior exec is about to visit. The boss can step in and make further changes in real time; he or she could also embed comments along the way, effectively using the application as a chat interface.

It works in Office via the Windows COM interface, which is redirected by the Java sandbox across the collaborative medium — in my case it was the Internet but could be a private network — so that the applications running at either end are unaware that they’re collaborating across the globe. “We use the automation API and detect changes and push them out to open copies”, says Westaway.

The underlying mechanism is a Skype-like peer-to-peer system: there’s no central repository. “The overlap with Google Wave is that we use the same operational transformation algorithms“, the benefit of which is that “the algorithm works at whatever level is appropriate for the content, whether bytes or paragraphs, for example,” says Westaway.

And if you go offline, will any changes that happen to be stored on that machine be replicated? Westaway reckons that it depends: “As long as someone is online, you can pick up the changes, it’ll work.”

You could imagine too that there might be problems with security — in some organisations, they’ll want to know exactly where the data is going, for example. “Next year, we’ll offer enterprises the possibility of hosting a central repository for compliance reasons,” says Westaway. “We’ll roll out features that will be attractive to organisations such as banks who want compliance-ready applications. We say to them that we will be ready for you soon — but not yet.”

To start with, the service will be free, but oneDrum will eventually be releasing a subscription model that will include features such as the ability to backup all changes.

Westaway reckons the business is easy to scale, and that that it’s fairly easy to add new applications to the roster. So Westaway reckons that by the end of 2009, support for OpenOffice, for Office for Mac, and Google Docs will be cooked and ready to go, with more in the pipeline.

We’ll have to wait and see how this early promise holds true but, for the moment, the peer-to-peer service, which will be free, could form the basis of a new wave of collaboration without tears.

Google Wave: is it evil?

I just finished watching the whole hour of Google’s presentation of Wave, its new collaboration tool. It’s a fascinating idea, bringing together a multitude of communication tools, such as email and instant messaging, while making them more intuitive to use.

From the demo of the early developer code, you could see that the threading of conversations happens naturally, even when not all participants are involved from the start, while you can still keep parts of the conversation private. You can see messages in real time as you type (not good for poor typists) or you can do it in a more familiar ‘type and hit Return’ kind of way.

Content isn’t restricted to text, it can be anything that the developer chooses to add; the demo, which happened at Google IO, its recent devcon. And of course it’s all hosted in the cloud: all you need is a browser.

The idea looks great, the elimination of boundaries between IM and email is a liberating idea because you can still use it just like email — that is, you can choose when to answer messages and not be jumping around to someone else’s set of priorities — it’s smarter, and the browser becomes the only communication tool you need.

So why is it that I found myself wondering if this is really such a good thing? Two things: firstly I’m concerned about the fragmentation of email. Let’s assume Google Wave become insanely popular. Even so, there will always be people who aren’t using Wave but who stick to email and IM. It means you now have another communication channel to understand and manage. That’s on top of the Facebooks, the Twitters, the MySpaces and so on, all of which have private channels of communication that you need to check.

And then there’s the deeper concern: am I really comfortable trusting Google with my communications? With email I can choose from hundreds of suppliers and dozens of pieces of software. None of them want to index and understand my content even remotely on the scale that Google does. And when, due to some force majeure, it drops its ‘do no evil’ philosophy (assuming you buy into that idea from a Wall Street-quoted public company), what then?

Is this just me being paranoid?

Customer service isn’t dead yet

It took me six months but I finally got around to buying a new laptop. But I got less — and more — than I bargained for.

Stuck in the habit of buying IBM ThinkPads because they’re rock-solid and reliable, I put in an order for a new T500 via the Lenovo website — after careful exploration of a number of user forums to assure myself that IBM-level quality is being maintained. ThinkPads aren’t cheap so you expect to get something for your money.

Much of the wait between decision and purchase was as a result of Lenovo’s lousy website, which didn’t permit individual product configuration. At first it presented a list of different machines — dozens of them — then it reduced to about three, none of which floated my boat. Yet I knew that the company did have configurators in Germany and in the US, so I waited and, eventually a UK-specific one arrived.

So I ordered one. The checkout price seemed pretty cheap but I assumed there must have been a special deal on that day, or that I’d missed a special offer. Quite pleased with achieving what appeared to be a UKP300+ discount, I waited. And waited.

Two weeks later, it hadn’t arrived and the online tracking system had not changed its status, so I emailed customer support and asked where it was. Turns out that the website was having a bad day when I ordered and had sold it at the wrong price — a price that would have been correct had I decided to buy it without a motherboard. Hmmm…

After some correspondence, Lenovo agreed to ship the unit to me at the discounted price because I’d bought it in good faith. More waiting.

Two weeks later, no laptop, so I emailed again. This morning, I received a reply containing an apology because the factory was unable to build the machine I’d specified (not sure what that was about), an exhortation to re-order, and a discount code for the under-charge. Oh yes, and the offer of a free IdeaPad S10 to compensate me for the hassle factor.

Nothing’s actually arrived yet (and if it doesn’t, this post will get an update) but, for now, I’m pretty happy with the outcome. I’ve waited six months before ordering, so another week or two isn’t that big a deal — my slow but robust five-year-old T42 is soldiering on in the meantime.

So five stars to Lenovo for customer service (usual disclaimer applies).

Why I won’t be moving to Linux — maybe

I can hear the fanboys now: he’s too wedded to Windows, doesn’t understand the true value of Linux, he’s a M$ fanboy.

None of the above is true. What I do think is that an OS is — or at least ought to be — irrelevant: what matters is the applications. And that’s why, despite the last week of living inside Ubuntu, the easiest of distros, I shan’t be sticking with it. Maybe — when I wrote the first draft of this blog, about a three days ago, that word was ‘probably’.

Despite all that, as a fairly advanced user — I got my hands on my first computer in 1982 and was writing simple assembler within a few weeks — I do like Linux. I’m comfortable with a command line interface (which is how I drove my computers for over ten years), I like the way it’s highly configurable, the fact that there’s loads of free software for it, and that it’s developed by the community, for the community. Open is the way forward.

But although it’s very close, here’s why I believe Linux isn’t quite ready for my desktop — yet.

I run Windows XP: it’s not perfect but, broadly speaking, it does what I want. Once you turn off the more annoying features and themes, and disable the myriad services and other superfluous bits of resource-gobbling software, it’s reasonably quick and very stable.

But it’s also extremely annoying: it’s expensive to run, with constant nags for updates, ever-growing demands on hardware, and it’s always under attack, so you have to run lots of power-sapping security software. It just seems to keep getting slower, often with seconds of frantic disk activity before anything happens. And this is on a dual-core powered PC with 750GB of disk space and 2GB of RAM.

So it’s time to move on, especially since Microsoft doesn’t look like it’ll be producing anything that improves on XP any time soon. I’ve made this resolution twice before and always returned to Windows — but this time it’s more serious. No, really.

What applications? I run all the standard stuff for work purposes such as email, browser, and IM, and the usual productivity applications, and I have a smartphone that needs to be synchronised.

But here’s the real kicker: I’m a very keen photographer. I’ve bought copies of Adobe Photoshop and Lightroom because they allow me to manage and manipulate my thousands of photos in RAW format. There’s nothing else like them for Linux. Yes, I’ve tried GIMP but it’s not as rich, as fluid, nor does it have Photoshop’s broad support in terms of online help and plug-ins. And the situation is similar for Lightroom, which is a great product with plenty of community support. I have looked.

I’ll admit too to a certain reluctance to abandon tools that I use regularly for editing audio and video, for ripping DVDs and so on, simply because I’m so familiar with them. I guess Linux replacements will become familiar over time….

Some applications there are no Linux equivalents for. I’ve been making a list as I’ve needed to do stuff: Ameol (offline access to Cix conferencing); TMPGEnc DVD Author (DVD editing and authoring); QuickBooks (a killer this; there really is no alternative); and a couple of god games I still play, such as Civilization IV.

One application, Cool Edit 2000 which is a great program, could be replaced by Audacity, which is available on Linux. I’m just so totally familiar with the ex-Syntrillium product (now an over-bloated, over-priced Adobe product since Adobe bought the company) that it’ll be hard to make the break. There are others in this category.

Many of these applications will run either under WINE — a form of non-Microsoft Windows running under Linux — or in virtual machine under Sun’s Virtual Box. So I just had to give it all a try.

I partitioned a disk and threw 64-bit Ubuntu onto it last week. Easy to install, it just flew. All the standard applications seemed be twice as quick; it was a revelation. And it instantly mounted my Windows data disks, allowing me to bind the NTFS partitions into my Home folder for easy access.

I then installed Virtual Box and set up a virtual machine running Windows XP to see how possible it would be to run Lightroom and PS inside a virtual machine.

And that’s as far as I’m going this week. You may (or may not) hear more over the next few days…

Oracle buys Sun — but who really wins?

The big news this week this is undoubtedly the $7.4 billion purchase of the troubled server company Sun Microsystems by database specialist Oracle. But, given the very different nature of the two companies, will it work?

Well-known in the industry for being the favourite of developers and geeks, and among its customers for its high-powered, reliable but expensive systems, Sun has nonetheless suffered financially since the implosion of the dotcom bubble. Its accounts have bled red for years, and selling the company seems for eons — that’s eons in IT years — to have been the only way out.

Just two weeks ago, IBM made overtures to buy the company. This author among others could see that there would be some synergies, although I struggled to see how Big Blue would swallow Sun’s server range, given that it has a well-established and rational product portfolio already. IBM and Sun would have fitted together mainly on the software side, where the acquisition of Solaris, a major platform in the database world, along with Java and many open source technologies including OpenOffice, would have sat comfortably alongside IBM’s espousal of open source, and its conversion from hardware to software and services company.

It wasn’t to be. Sun demanded too much of IBM — more here — and the deal fell through. We wondered at the time how Sun could have let it happen, and accused the Silicon Valley stalwart of greed and complacency.

What we didn’t know was that it had another suitor in the wings, one willing to pay Sun’s pretty substantial asking price.

Early post-purchase signs are good. Most analysts and observers see more positives than negatives emerging from the deal. Oracle is a software company first and foremost, while Sun’s revenues stem mostly from hardware.

What’s more, Sun’s Solaris is a major platform for Oracle’s eponymous database, which means that Oracle can now offer the whole stack, from raw iron upwards, and so is in a better position to offer more tightly integrated solutions. As the company’s acquisition statement said: “Oracle will be the only company that can engineer an integrated system — applications to disk — where all the pieces fit and work together so customers do not have to do it themselves”.

Some systems integrators may suffer as a result, but that’ll be some way down the line, after two or three product refresh cycles.

The deal has even got some of the opposition thinking. As Colin Barker reports from an HP product launch in Berlin (which I was unable to make, sadly): “HP executives thought that the news was interesting and it was not difficult to see their internal calculators trying to work out any options the move would give them.”

So far so fitted.

But big questions remain to be answered. Sun has always been a fairly open company, and has always seen itself and wanted to be seen as part of a wider community. When open source came along, Sun gradually adopted it and, with no little external persuasion it seemed at the time, even made some of its own, expensively developed technology open source.

In complete contrast, Oracle has rarely if ever done that — apart perhaps from its development of its own version of Red Hat Linux, which the market has largely ignored. Oracle’s proprietary approach and eagerness to squeeze every last dollar out of its large enterprise customers is the stuff of legend.

This is unlikely to change, especially now that it can lock down those customers to a tightly integrated hardware platform. The reactions of those customers, of the competition, many of whom are in alliances with either or both the parties to the acquisition, and of the channel remain to be seen.

There will be layoffs too, given the economic situation, and the more obvious lack of need for duplicated sales, marketing or HR departments, for example. One analyst is reported to have predicted up to 10,000 job losses. I would expect the culture shock to squeeze quite a few through the out door.

But if you’re a customer, you might prefer not be locked in. If you’re a hardware partner of Oracle’s, you’re likely to be re-thinking that deal, big time. HP is in that boat, given that it’s co-developed servers for Oracle, in the database company’s first venture into hardware, back in 2008. And if you either work for Sun or are one of the developer community in Sun’s orbit, you might well find yourself wondering where to go next, whether voluntarily or not.

My take is that most customers will stay put. It’s not the time to start launching into expensive new IT roll-outs. That’s not to say that those with an aversion to single-supplier deals won’t bail as soon as possible.

However, the pressure on the competition in the current climate is likely to result in more mergers and acquisitions, and a jungle populated by fewer but bigger beasts.

But who and which? Here are some questions: will IBM swallow EMC? Will Cisco buy Brocade? And could Microsoft finally buy Yahoo!? And how many more yachts will this deal enable Oracle CEO Larry Ellison to buy?

EU takes the Janus position

The UK government has on many occasions shown itself to be more interested in spying on its subjects than on fixing the recession — and this week’s no different but the European Union seems with one hand to be aiding and abetting such activity, and with the other hand, bashing the UK round the head for something similar.

This week brings us news that the European Union has followed up its threat of legal action against the beleaguered New Labour administration by instating a case against the UK for allowing BT to test Phorm’s deep packet inspection and behavioural advertising. Customers were unaware that their data was being examined by BT for commercial purposes.

As a result, the EU has told the UK that it must comply with the EU Directive on privacy and electronic communications, which is equivalent to a legally enforceable requirement, and which mandates that member states must “ensure confidentiality of communications and related data traffic data by prohibiting unlawful interception and surveillance” unless the users concerned have consented.

The legal case follows numerous letters, to which the UK government responded that it was happy that the Phorm system meets European data laws, and then ignored further requests for clarification.

On the other hand however, the EU’s Data Retention Directive has provoked widespread condemnation. This compels member states to store users’ communication information for a full year starting on 15 March 2009. It means that every email, phone call and text message sent or received will have to be recorded.

The thinking behind it is that: “retention of data has proved to be such a necessary and effective investigative tool for law enforcement in several Member States, and in particular concerning serious matters such as organised crime and terrorism, it is necessary to ensure that retained data are made available to law enforcement authorities.”

That’s despite the assertion in the directive that, in a democracy, “everyone has the right to respect for his private life and his correspondence”. It does however go on to say that the directive: “relates only to data generated or processed as a consequence of a communication or a communication service and does not relate to data that are the content of the information communicated.”

In other words, it’s the contact not the content that will be stored — although this does include your user ID, IP address, DSL line (where appropriate) and the date and time of contact.

Even so, it seems contradictory for the EU to be lambasting the UK for spying on Internet traffic, while on the other hand it’s insisting that your phone bill be made available to the local police forces.

Microsoft trashes its brand — with Apple the big winner

You have to wonder if Microsoft really knows what it’s doing. There’s a lot of hoo-hah around the Web about Windows 7, and how it’s going to fix Vista’s problems. Thing is, the signs are that it won’t — and that Apple will be the biggest winner.

That Microsoft understands it has a problem with Vista is obvious: the company took — what? — six years to drag Vista onto dealers’ shelves after the launch of Windows XP, following which Microsoft seemed to just squat on its haunches and watch the money roll in. In comparison, Windows 7, slated to launch later this year, follows hard on Vista’s heels, just over two years later.

Windows Vista’s done a lot of damage to Microsoft’s reputation and brand. The last sheer dog was Windows ME, which answered a question no-one asked (a bit like a Porsche Cayenne – only prettier) but proved to have all sorts of technical problems associated with it (not at all like a Porsche Cayenne, apparently).

But when ME was launched, messing with PCs was still by and large a minority sport.

No longer. Everyone and his or her dog has at least one PC. My sister-in-law, who knows close to nothing about computers, has two in her family — and guess who gets the tech support questions — but let’s just leave that one there. The point is that the brand is now ubiquitous, and Microsoft messes with it at its peril.

So the damage to Microsoft is proportionately bigger when it messes up as it has done with Vista — it’s so bad even people who know nothing about Vista notice. They notice that some of their old software doesn’t run properly any more. They notice too that they keep getting asked stupid questions to which they don’t know and couldn’t possibly be expected to know the answer. So of course they click OK — in which case, users quite reasonably say, why does the computer bother them at all?

Is Windows 7 going to fix these issues? We’re told so and I hope to be able to report on a copy on the release candidate in the not too distant future.

Just as important from Microsoft’s point of view is the enterprise market. A recent survey of over 1,100 IT managers and commissioned by KACE, a systems management company, found that “84 percent of IT staff polled do not have plans to upgrade existing Windows desktop and laptop systems to Windows 7 in the next year”.

Why aren’t IT managers following the Microsoft roadmap — assuming such a thing exists (Redmond used to flaunt one but hasn’t done so for years)? They cited software compatibility, cost of implementation, and the current economic environment as their main concerns.

The story told to me by the company’s Wynne White is that enterprises are sticking with XP for the time being. Some 89 per cent of the 500,000-plus desktops managed by KACE appliances use it, while just 1.89 per cent use Vista. For sure, deployments of new enterprise desktops are always slow — it’s the nature of the beast — but White reckoned that he could see at least five years’ life in XP yet.

And while they’re not going to Vista, they’re also being much more cautious with Win7. “People’s perception is positive but they’re being much more cautious in their approach,” he said.

“Eighty-four per cent are not going to adopt Windows 7 in the next 12 months, but more telling is that 72 per cent said they were more concerned about upgrading to Windows 7 than they were about staying with XP,” said White.

What all this suggests is that Windows has run out of steam. People no longer have any real reason to upgrade — if that’s the right word. It’s hard to avoid the conclusion that, for all intents and purposes, Windows XP is good enough: it’s easy to use, robust, stable, and reasonably secure (could do better, of course). Neither of its two successors offer all of that — and they’re just as expensive.

Linux looks to be a big desktop OS winner — at least in the enterprise. White reckoned that, in the 2007 version of this annual survey, 42 per cent said they’d switch to Linux, but two years later in 2009, half said they’d switch. And when asked if they either had switched or were in the process of switching, nine per cent said yes in 2007, 11 per cent in 2008 and 14 per cent this year.

But Linux isn’t the big beast Microsoft fears: it’s Apple. Between a half and a third of those IT managers said they were contemplating going Mac for their next tranche of desktops.

It’s hard to avoid the conclusion that Microsoft seems to be in the process of trashing its brand — and Apple looks to be the biggest picker-up of the pieces.

It’s just a major shame that Apple’s business model and contempt for its users is even less appetising than Microsoft’s…

Where does the Sun-IBM deal failure leave Sun?

So Sun Microsystems turned down IBM’s offer to buy it — even though Big Blue’s $7 billion buy-out bid was twice the valuation of the troubled Silicon Valley stalwart.

We read on Bloomberg that the sticking point was a clause in the contracts of top Sun execs. The news service reports that: “chief executive officer Jonathan Schwartz and chairman Scott McNealy have contracts that mean they would receive three times their annual pay, including salary and bonus, should Sun be acquired.”

IBM reportedly didn’t think too much of that stipulation and would not honour it — even though its acquisition of the fourth-placed server vendor would have boosted its position against number one vendor HP.

We also read that “Sun’s board contended IBM wanted too much control over Sun’s projects and employees before the deal closed”, which is hardly surprising: coughing up $7 billion has a way of concentrating the mind.

And especially when it appears that some super-rich employees wanted to grow even richer than they already are. Top Sun execs get paid in millions of dollars: Bloomberg reports that Schwartz’s salary was $1 million last year and his target bonus was twice that amount. And company founder McNealy was awarded $6.45 million in compensation last year, including $1 million in cash for his “service as an employee of Sun”.

But in this day and age, exactly how much money does one already super-rich individual truly need?

There’s another factor. Even before the recession, Sun consistently failed to show a profit so IBM would be bonkers not to want to manage Sun closely. And Sun looks to be heading for its biggest loss since 2003.

Following its rejection of IBM, Sun’s share price dipped 23 percent, its biggest fall since 2002, according to Bloomberg.

So what are we to learn from this? Chatter among techies in the industry demonstrates tremendous loyalty to Sun and its technology. However, a company selling semi-proprietary kit — yes, I know that Solaris is now open, and that it uses Intel processors and so on, but that’s not where the bulk of its sales are — was always going to struggle now that hardware is commoditised and standardised.

Analysts agree.

“Sun can survive as an independent company, but the longer the recession goes on, the more likely it is the value of the franchise begins to fade,” said one.

“Sun made a horrible mistake. Wall Street analysts probably optimistically expect their revenue to decrease year-over-year for the next several years — they should have just taken that money and ran,” said another.

Is this the beginning of the end for Sun? Industry observers — including this one — have called this before and been wrong. Largely down to the company’s huge cash cache, Sun has continued to trade even as its accounts bleed red.

What’s different this time is that Sun’s top execs seem to have forgotten that we’re in the middle of a recession. It might be because Silicon Valley has its own mental micro-climate. I was there a couple of months back, talking to venture capitalists and heads of startups looking for funding, and the untrammelled optimism was palpable: I almost started sweeping it up off the floor.

But in the real world, there’s near-universal anger and disappointment at the shenanigans of the stupendously well-paid at the heads of companies. Keen to be seen as corporately and financially responsible, IBM is likely to have been sensitive to the appearance of funding what looks like plain greed.

Neither of the two parties has commented on their falling out. But if Sun is to survive, you’d have to hope that hubris doesn’t get in the way of deals with any future suitors.

If there are any.

Beware the Skype-iPhone hype-fest

There’s a battle heating up in the burgeoning voice-over-wifi (VoW) space.

On the one hand you have Skype, which has just launched its eponymous app for the iPhone and, despite the almost audible gnashing of teeth from the mobile operators, has reportedly become a hugely popular app for the Jesus phone. Skype is claiming that it’s had a million downloads in two days, and that’s the top download in the App Store. If true, that’s big.

Gnashing of teeth? It’s all about conflict of interest. Skype takes voice traffic and routes it over a Wi-Fi hotspot, or your home or office Wi-Fi network. The mobile operators make no money out of voice over Wi-Fi: they make money out of voice calls and data traffic routed over their cellular networks.

And that’s the attraction of Skype for end users, and why mobile operators have dragged their feet  over the years. Many mobile operator contracts include a phrase that explicitly forbids users from using VoIP applications, for just this reason.

Yet over recent months, some operators have relaxed this stipulation in the face of vociferous end-user protests, via both their wallets and by the generation of poor publicity. End users want no limits on what they can do with their devices and data feeds, while operators want a walled garden that constricts end user choices to those that generate revenue — but they’d still rather have some of your business than none of it.

As a result, Skype is likely to become accepted across all networks.  So what’s the conflict I mentioned at the top of this story? There’s another VoW player in the mobile space, namely Truphone.

This company’s been around for a while but its business model differs from Skype’s in that Truphone reckons its service ‘provides Skype calls outside of Wi-Fi on the iPhone’.

Truphone’s system also allows you to make calls when not in Wi-Fi coverage by routing the first leg of the call over the mobile network — just like a standard call, says Truphone, — and then running the call from there over Truphone’s own network.

The advantage here is that the mobile network’s coverage is always going to better than that of Wi-Fi, a technology whose coverage is measured in metres, not kilometres like the cellular networks.

Is it important? When you compare the hype-fest surrounding Skype to Truphone, possibly not.

So if you want coverage wherever you go and don’t want to pay the extortionate prices charged by mobile operators for calls outside the UK, Truphone is a viable alternative.

The moral? Beware hype-fests: like that surrounding the iPhone, glitz often wallpapers over a multitude of shortfalls.